Privacy Policy

Brand: onlyaura.ae
Last Updated: February 2026

Only Aura ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

1.1 Personal Information You Provide

When you use our website, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via payment gateway providers)
  • Order history and preferences
  • Messages sent to customer support

1.2 Automatically Collected Information

We may automatically collect certain data when you access our website:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Cookies and tracking data
  • Referral URLs

2. How We Use Your Information

We use your personal data to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance and user experience
  • Prevent fraud and enhance security
  • Send promotional emails or SMS (only if you opt‑in)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties when necessary:

  • Payment gateways (for secure transactions)
  • Shipping and logistics providers
  • Marketing and analytics platforms
  • Legal authorities when required by law

All partners are required to keep your data secure and confidential.

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep items in your cart
  • Remember login sessions
  • Analyze website traffic
  • Personalize content and advertisements

You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement industry‑standard security measures including:

  • SSL encryption
  • Secure payment processing
  • Limited internal access to personal data
  • Regular monitoring against vulnerabilities

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw marketing consent
  • Request data portability
  • File a complaint with a regulatory authority

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Order fulfillment
  • Legal and accounting requirements
  • Fraud prevention

After this period, your data is securely deleted or anonymized.

8. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

11. Contact Information

For privacy‑related inquiries, please contact us:

OnlyAura
Email: customercare@onlyaura.ae
Phone: +971 52 611 5644
Address: S02 Warehouse Ras Al Khor Industrial Second