Brand: onlyaura.ae
Last Updated: February 2026
Thank you for shopping with Only Aura. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after order confirmation.
Orders placed after business hours will be processed on the next working day.
2. Delivery Time
Estimated delivery times:
-
UAE: 2–4 business days
-
GCC Countries: 4–7 business days
-
International: 7–14 business days (depending on customs clearance)
Delivery timelines are estimates and may vary due to courier delays, customs procedures, weather conditions, or peak seasons.
3. Shipping Charges
Shipping fees are calculated at checkout based on location and order weight.
Free shipping may be offered during promotional campaigns.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor the delivery status.
5. Address Accuracy
Customers are responsible for providing accurate shipping details. Only Aura is not responsible for delivery failures caused by incorrect address information.
Additional delivery charges may apply for re‑delivery requests.
6. Failed Delivery Attempts
If the courier fails to deliver due to customer unavailability:
- The courier may attempt redelivery
- The order may be returned to us
- Reshipping charges will apply for returned parcels.
7. Customs & Duties
For international orders, customs duties and import taxes (if applicable) are the responsibility of the customer. Only Aura has no control over these charges and cannot predict their amount.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation so we can investigate with the courier.
9. Contact Information
Only Aura
Email: customercare@onlyaura.ae
Phone: +971 52 611 5644
Address: S02 Warehouse Ras Al Khor Industrial Second
