Refund Policy
Brand: onlyaura.ae
Last Updated: February 2026
We want you to be completely satisfied with your purchase from Only Aura. If you are not happy with your order, you may request a refund or exchange under the conditions below.
1. 14‑Day Return Window
Customers may request a refund or exchange within 14 days of receiving the order.
Requests made after 14 days will not be accepted.
2. Eligibility Conditions
To qualify for a refund or exchange, the item must:
- Be unused and unworn
- Be in original packaging
- Include all tags, accessories, and labels
- Not be damaged by the customer
- Be returned in the same condition as received
We reserve the right to reject returns that do not meet these conditions.
3. Non‑Returnable Items
The following items are not eligible for refund or exchange:
- Used or washed products
- Damaged items caused by misuse
- Items missing original packaging
- Clearance or final sale items (if marked)
4. Refund Process
After we receive and inspect the returned item:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days (depending on bank/payment provider)
Shipping fees (if applicable) are non‑refundable unless the item was defective or incorrect.
5. Exchanges
You may request an exchange for:
- Size change
- Damaged item
- Incorrect item received
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was delivered
7. How to Request a Return
To initiate a return or exchange, contact us with your order number and reason:
Email: customercare@onlyaura.ae
Phone/WhatsApp: +971 52 611 5644
Our support team will provide return instructions.
8. Contact Information
Only Aura
Email: customercare@onlyaura.ae
Phone: +971 52 611 5644
Address: S02 Warehouse Ras Al Khor Industrial Second
